Terms of service

Terms of Service – Rivaaj Mahal

Welcome to Rivaaj Mahal. By accessing rivajjmahal.pk or placing an order, you agree to these Terms of Service.

1. 🏢 About Us

Rivaaj Mahal is a Pakistan-based herbal beauty brand offering natural hair care and skin care products. We operate via our website, WhatsApp, and Facebook.

2. 📱 Eligibility

  • You must be at least 18 years old to place an order
  • Information you provide must be accurate and complete
  • We reserve the right to refuse service to anyone at our discretion

3. 🛒 Products & Orders

  • All products are herbal and natural — individual results may vary
  • Product images are for illustration — actual appearance may slightly differ
  • We reserve the right to limit quantities, discontinue products, or modify prices at any time
  • We reserve the right to cancel any order due to stock unavailability or suspected fraud

4. 💵 Pricing & Payment

  • All prices are in Pakistani Rupees (PKR)
  • We currently accept Cash on Delivery (COD) only
  • Prices may change without notice — price at time of order confirmation applies

5. 🚚 Shipping & Delivery

  • We deliver across Pakistan via registered courier partners
  • Delivery timelines are estimates and may vary due to courier delays
  • Please refer to our Shipping Policy for full details

6. 🔄 Returns & Refunds

  • Subject to our Return & Refund Policy
  • We do not accept returns for opened or used products unless defective or incorrect

7. 🚫 Prohibited Activities

You agree NOT to:

  • Place fraudulent or fake orders
  • Provide false delivery information
  • Repeatedly refuse COD deliveries
  • Use our website for any unlawful purpose
  • Copy, reproduce, or resell our content or images without permission

8. 📷 Intellectual Property

All content including logos, images, descriptions, and branding are the property of Rivaaj Mahal. Unauthorized use is strictly prohibited.

9. ⚠️ Disclaimer

  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition
  • Results vary from person to person — we do not guarantee specific outcomes
  • If you have a skin condition or allergy, consult a doctor before use
  • Rivaaj Mahal is not liable for adverse reactions resulting from product misuse

10. 🔒 Privacy

Your information is handled in accordance with our Privacy Policy. By using our website, you consent to our data practices.

11. 📝 Changes to Terms

We may update these Terms at any time. Continued use of our website after changes are posted means you accept the updated terms.

12. ⚖️ Governing Law

These terms are governed by the laws of Pakistan. Any disputes are subject to Pakistani court jurisdiction.

13. 📞 Contact Us

Questions? Email rivaajmahalpk4@gmail.com or reach us on WhatsApp.

Last updated: June 2026